In my last post, I shared my experience with Digicel Play and their representatives and many of you shared similar stories on my social media pages. I am happy to report that Digicel and their team reached out to me on Saturday, extending their apologies and the delivery of service on Monday (today).
The technical team arrived at 8 a.m this morning to conduct the installation. Due to a minor issue, the actual installation didn’t take place until after 9 and concluded by 11:15 am.
I would like to extend thanks to the team in expediting this installation in the manner that it did. Kemar and his team were very professional.
Thanks also goes out to Mr. Henry, the VIP Account Manager at Digicel Jamaica. He followed up as well and ensured that I was satisfied with my newly acquired service.
Last but not at all least to all of you who shared your stories, thank you.
It is unfortunate that the situation had to be dealt with after expressions of displeasure, however, I am glad that this experience has opened the lines of communication for improved customer service.
Let this be an encouragement to those of you who have yet to get redress. Do not be afraid to hold any corporate service provider accountable.