Digicel Play: End Game

In my last post, I shared my experience with Digicel Play and their representatives and many of you shared similar stories on my social media pages. I am happy to report that Digicel and their team reached out to me on Saturday, extending their apologies and the delivery of service on Monday (today).

The technical team arrived at 8 a.m this morning to conduct the installation. Due to a minor issue, the actual installation didn’t take place until after 9 and concluded by 11:15 am.

I would like to extend thanks to the team in expediting this installation in the manner that it did. Kemar and his team were very professional.

Thanks also goes out to Mr. Henry, the VIP Account Manager at Digicel Jamaica. He followed up as well and ensured that I was satisfied with my newly acquired service.

Last but not at all least to all of you who shared your stories, thank you.

It is unfortunate that the situation had to be dealt with after expressions of displeasure, however, I am glad that this experience has opened the lines of communication for improved customer service.

Let this be an encouragement to those of you who have yet to get redress. Do not be afraid to hold any corporate service provider accountable.

Digicel Play: The Corporate Wolf

For over a year, Digicel Jamaica has been advertising their Digicel Play service of being “best in home entertainment with reliable, lightning-fast speeds, the best and most popular TV channels for the best value.”

While many persons have bought into the illusion that Digicel is selling, myself included, be warned that they are just wolves in sheep’s clothing.

Let me explain.

For months, I have been told that the Digicel Play service was not in my area yet the occupants on the main road and at the top of my street were able to access.

No problem.

Disappointed with our current service, my fiance and I were looking to upgrade our current internet service as we work from home and many projects that we complete for our clients are usually large in size and takes several hours, to upload through a secure platform.

As you can imagine, this hurts our business as most of our projects are time sensitive.

Two weeks ago, I saw the Digicel Play tent set up on the main road and out of curiosity, we pulled over and asked the seated representatives if the service was now accessible to my premises. The gentleman ( A Digicel Play Representative) exact words were,

“Yes. We have made installations and upgrades in the area and it is now available.”

My fiance out of surprise asked the gentleman to clarify that we were able to access the service on our street because we have been told several times in the past that the service had yet to extend to our premise. With certainty, the gentleman reassured us and took our contact and promised that a sales representative would contact us in the next 30 minutes.

Surprisingly, he delivered on that promise because exactly 30 minutes a sales agent, whom I will not name right now spoke with us and reaffirmed the gentleman’s previous statements.

Happy that our slow internet days were now over, we made the decision to sign up. We told the agent that we would drive back to the location to sign up. However, she insisted to drive the service bus to our location.

This woman and her team arrived in 5 minutes time to my home and we signed up and made a deposit of JM$4000. This was Tuesday, May 15th. She assured us that we would be contacted by Wednesday or Thursday to confirm an installation time on Friday.

Wednesday came, no call.

Thursday, a representative contacted me to mention that the signing rep did not submit some of the paperwork, however, the installation call would be received on Friday.

Friday, no call.

When we worked 9-5, our company was an affiliate of Digicel so we knew a couple of friends who still worked with them, especially in the Digicel Play department. To my displeasure, my source reported that the service has not extended to my home.

Cue scratch record here.

I could not comprehend what was happening. I was told it was there, we signed up, they took my money and I am now waiting for the promised service.

To quote DuttyBerry, me boxcova!

Next Tuesday, May 22nd, I contacted the Digicel representative who I signed with, to receive an update. She proceeded to give me some highfaluting reason about the service being down in the area and as soon as it’s up I would be contacted. My fiance asked her to be frank about the situation and she denied that this was a scheme to get her quota up.

Frustrated, I contacted the headquarters on Friday, May 25th just to get an update. A lot of excuses and nothing concrete about when I would get the service I paid for.

Fast forward, two weeks and 3 days later, no service.

In another fit of frustration, I contacted Digicel only to be told that the FAT or whatever that is….is full and they could not ascertain this information until after they submitted my documents and a refund is being processed.

The Facts

1. I signed up two weeks ago, therefore on day two or three, I should have been told that there was no space available.

2. I was being fed childish excuses and was given the runaround.

3. The refund is being processed but I would have to wait up to three months, by then I am more than certain if I don’t follow up, no one will contact me. (That’s if they really intend on giving us a refund)

It took only ten seconds for our card to approve their payment but it will take up to three months for the money to be returned.

Conclusion

Now, I can’t help but feel scammed and I did mention this to the rep on the phone. Scamming is a huge factor of crime in Jamaica and the authorities are out there running after common folk when the real criminals are sitting in their air-conditioned offices, drinking coffee and collecting people’s hard earned money.

In my theory, I believe that these Digicel Play representatives were trying to reach their quota for the month and falling short in all their efforts, they decided to concoct a scheme. A scheme advising people in certain areas KNOWING that Digicel Play was not available, that new installations were being conducted and they were ready to sign up new customers. They proceeded to sign up several individuals such as myself knowing the bureaucracy and hassle it would take to get a refund. With up to a three months wait period, several persons who signed up would probably give up on getting a refund and of course, they win.

We are certain we are not the only ones caught up in this. Let it be a warning and document all of your dealings so you will have proof if they fail to deliver.

If you have experienced anything like this or anyone you know is in a similar situation feel free to comment and share your story.

Self-Care Sabbatical

I had 0 intentions of taking a self-care sabbatical last year. Honestly. In fact, I had lots and lots in store for Sheviimc.com for 2018. However, it seems that the Universe was determined for me to deter my focus to other areas of my life.

I decided not to fight it as indeed, I needed to focus on other projects.

Looking back, I’m actually appreciative of this unplanned pausing. It just goes to show that things don’t always work out how you plan and you can never go wrong with a little self care as I’ve mentioned in my blog post here.

My life had been pretty full with the launch of a new aspect of our business, the influx of production projects, health issues and writer’s block, I just really needed a breather. You would not believe how many times in my ‘spare’ moments, I’ve sat down with my laptop at home or my favourite cafe and stared at the blank page. Sometimes just one sentence. ONE! Of course, it was gibberish.

On the plus side, I’ve finally found my caffeinated drink of choice! Am I the only one who feels intimidated at the coffee counter? So many drinks and so many annoyed stares.

Honestly, I didn’t expect my absence to go further than a month but sh*t happens but I missed you guys so much and I missed writing. I was making so much progress but sh*t happens and we just have to deal.

However, I’ve been working out the kinks in balancing all the craziness and the blog. With that said, I’m officially back and I can’t wait to hear back from you guys. Many of you have reached out to me during my absence and I love you all for that.

I have a lot planned for the blog so keep sticking with me.

Nuff Love,
Shevoneese

Aquarian Boutique -The Clothing Boutique You’ve Been Sleeping On

Hey, Lovelies! Guess who’s back?

I took a blogging break, but I’m back with an impressive post about this fabulous boutique I discovered on Instagram and what better time than Christmas Eve.

If you’ve been with me for awhile, then you know social media is my go-to for discovering new and unique products.

When I came across The Aquarian Boutique‘s page, I fell in love with the items displayed that I had to reach out to the owner to partner with them.

After what seemed like forever (four days) my package arrived, and I was blown away by the stunning white lace dress and matching accessories.

The Aquarian Boutique

The Aquarian Boutique is the brainchild of the beautiful and talented Megan Thompson. The Boutique offers unique, contemporary choices in fashion and accessories that the average woman can afford, brought right to your mailbox. Women of all shapes and sizes can find something that will tickle their fancy.

About The Dress

This little lace number is called Miss Priss. It is a half sleeve, off shoulder lace dress in the colour Ivory.You can wear it off the shoulder or opt to use the laces to secure it on your shoulders if you’re not bold enough to let it hang there.

And the price is a steal just $30USD! The Aquarian Boutique embodies the phrase “Fashion on A Budget”.

Sheviimc at White River

This dress is perfect for a night out with your significant other or with your girlfriends. Paired with great accessories and shoes and you will be the star of the show. Wearing this dress made me feel like a rockstar and the many compliments I received while wearing confirmed that I was indeed a ROCKSTAR.

The Accessories

#HashtagBlessed

This burnished silvertone bar necklace stamped with “Blessed” is not only beautiful but unique. It has a vintage and rustic look which was a big hit for me as it complimented the dress well and emphasized the rocker look that I was going for.

Gray, Ivory, and Pearl Beaded Bracelet

This piece was my favourite. I am a total sucker for pearls and beads and the gold accents really highlighted the beauty of them.

Two-toned earrings

To complete my look, it was paired with a two-tone fishhook earrings with silver tone and ivory beads.

Like my dress or any of these pieces? Visit the Aquarian Boutique’s website and purchase any of their stunning pieces as Christmas gift to yourself or a friend.

What’s your rock star piece? Let me know in the comments below.

I’ve Been Nominated For An Award

The Blogger Recognition Award

Happy Weekend Guys!!!

If you’re following me on Twitter, then you guys are aware that I’ve been on vacation for two weeks…whoo hoo! And during the vacay, I decided to restart my fitness journey which has been super difficult.

Exercise is fudging hard! While nursing my sore muscles, I was pleasantly surprised to find out that I was nominated for The Blogger Recognition Award.

What is the Blogger Recognition Award?

The Blogger Recognition Award is given to bloggers by bloggers who appreciate the hard work, dedication and vast amount of hours we all put into every post, as well as keeping the website current and updated. I was nominated by my girl Sayward who blogs over Saynthings. Thank you so much for nominating me, I am honoured to be included on your list of bloggers. Her blog is amazing so go check her out guys!

How My Blog Got Started

For years I wanted to start a blog, but I always quit after writing the first post. In January of this year, I started thinking toying with the idea again, and my significant other told me to do it. In February, I wrote my first post, and here we are.

The origin of the name took me awhile but finally; I decided to make it a combination of my first and last name. For months, I tried coming up with a niche, and I realized that a lifestyle blog would be the perfect fit.

After getting my groove, I redesigned and transferred my blog from Wix to self-hosted WordPress and relaunched in August.

Two Advice For New Bloggers

Blogging can be overwhelming. When I first started, I was so confused. Talks of SEOs, Instagram Algorithms, DAs had me ready to run to the hills.

  1. Patience – When you first start out, you’ll likely think that things will just happen and your blog will be a success overnight. Blogging is hard work, and there are no shortcuts. Just be patient and trust the process, it may seem easier to give up, but if you’re passionate about your blog, then you’ll put the work in. I had several moments where I was intimidated and jealous by the success of other bloggers and whining to my SO asking,’When will it be my turn?’
  2. Be yourself!- I can’t stress this enough. You will admire other bloggers and think that emulating their style will help your blog, but you’re only hurting yourself and your brand. Every day there is someone new creating a blog, but they aren’t you. Find your voice and be confident in your writing.

Bonus advice

Have fun! It is a job, but it is also an extension of you. If you aren’t passionate or genuine about your content, then your readers will spot that a mile away.

The rules say that I should nominate 15 other bloggers, but I have my top six. I’ve come across many talented bloggers, whose works I love so it was really difficult choosing.

  1. Reflection of Des
  2. Irie Diva
  3. 876 Lover
  4. The Sarai Ashari
  5. Ms Sparkle And Glow
  6. Mr. Gray

Join some Facebook groups, interact with your fellow bloggers on Twitter, Instagram etc. and learn more about them and their work.

Until next time. Nuff Love, Sheviimc.