Digicel Play: End Game

In my last post, I shared my experience with Digicel Play and their representatives and many of you shared similar stories on my social media pages. I am happy to report that Digicel and their team reached out to me on Saturday, extending their apologies and the delivery of service on Monday (today).

The technical team arrived at 8 a.m this morning to conduct the installation. Due to a minor issue, the actual installation didn’t take place until after 9 and concluded by 11:15 am.

I would like to extend thanks to the team in expediting this installation in the manner that it did. Kemar and his team were very professional.

Thanks also goes out to Mr. Henry, the VIP Account Manager at Digicel Jamaica. He followed up as well and ensured that I was satisfied with my newly acquired service.

Last but not at all least to all of you who shared your stories, thank you.

It is unfortunate that the situation had to be dealt with after expressions of displeasure, however, I am glad that this experience has opened the lines of communication for improved customer service.

Let this be an encouragement to those of you who have yet to get redress. Do not be afraid to hold any corporate service provider accountable.

Digicel Play: The Corporate Wolf

For over a year, Digicel Jamaica has been advertising their Digicel Play service of being “best in home entertainment with reliable, lightning-fast speeds, the best and most popular TV channels for the best value.”

While many persons have bought into the illusion that Digicel is selling, myself included, be warned that they are just wolves in sheep’s clothing.

Let me explain.

For months, I have been told that the Digicel Play service was not in my area yet the occupants on the main road and at the top of my street were able to access.

No problem.

Disappointed with our current service, my fiance and I were looking to upgrade our current internet service as we work from home and many projects that we complete for our clients are usually large in size and takes several hours, to upload through a secure platform.

As you can imagine, this hurts our business as most of our projects are time sensitive.

Two weeks ago, I saw the Digicel Play tent set up on the main road and out of curiosity, we pulled over and asked the seated representatives if the service was now accessible to my premises. The gentleman ( A Digicel Play Representative) exact words were,

“Yes. We have made installations and upgrades in the area and it is now available.”

My fiance out of surprise asked the gentleman to clarify that we were able to access the service on our street because we have been told several times in the past that the service had yet to extend to our premise. With certainty, the gentleman reassured us and took our contact and promised that a sales representative would contact us in the next 30 minutes.

Surprisingly, he delivered on that promise because exactly 30 minutes a sales agent, whom I will not name right now spoke with us and reaffirmed the gentleman’s previous statements.

Happy that our slow internet days were now over, we made the decision to sign up. We told the agent that we would drive back to the location to sign up. However, she insisted to drive the service bus to our location.

This woman and her team arrived in 5 minutes time to my home and we signed up and made a deposit of JM$4000. This was Tuesday, May 15th. She assured us that we would be contacted by Wednesday or Thursday to confirm an installation time on Friday.

Wednesday came, no call.

Thursday, a representative contacted me to mention that the signing rep did not submit some of the paperwork, however, the installation call would be received on Friday.

Friday, no call.

When we worked 9-5, our company was an affiliate of Digicel so we knew a couple of friends who still worked with them, especially in the Digicel Play department. To my displeasure, my source reported that the service has not extended to my home.

Cue scratch record here.

I could not comprehend what was happening. I was told it was there, we signed up, they took my money and I am now waiting for the promised service.

To quote DuttyBerry, me boxcova!

Next Tuesday, May 22nd, I contacted the Digicel representative who I signed with, to receive an update. She proceeded to give me some highfaluting reason about the service being down in the area and as soon as it’s up I would be contacted. My fiance asked her to be frank about the situation and she denied that this was a scheme to get her quota up.

Frustrated, I contacted the headquarters on Friday, May 25th just to get an update. A lot of excuses and nothing concrete about when I would get the service I paid for.

Fast forward, two weeks and 3 days later, no service.

In another fit of frustration, I contacted Digicel only to be told that the FAT or whatever that is….is full and they could not ascertain this information until after they submitted my documents and a refund is being processed.

The Facts

1. I signed up two weeks ago, therefore on day two or three, I should have been told that there was no space available.

2. I was being fed childish excuses and was given the runaround.

3. The refund is being processed but I would have to wait up to three months, by then I am more than certain if I don’t follow up, no one will contact me. (That’s if they really intend on giving us a refund)

It took only ten seconds for our card to approve their payment but it will take up to three months for the money to be returned.

Conclusion

Now, I can’t help but feel scammed and I did mention this to the rep on the phone. Scamming is a huge factor of crime in Jamaica and the authorities are out there running after common folk when the real criminals are sitting in their air-conditioned offices, drinking coffee and collecting people’s hard earned money.

In my theory, I believe that these Digicel Play representatives were trying to reach their quota for the month and falling short in all their efforts, they decided to concoct a scheme. A scheme advising people in certain areas KNOWING that Digicel Play was not available, that new installations were being conducted and they were ready to sign up new customers. They proceeded to sign up several individuals such as myself knowing the bureaucracy and hassle it would take to get a refund. With up to a three months wait period, several persons who signed up would probably give up on getting a refund and of course, they win.

We are certain we are not the only ones caught up in this. Let it be a warning and document all of your dealings so you will have proof if they fail to deliver.

If you have experienced anything like this or anyone you know is in a similar situation feel free to comment and share your story.

REVIEW: Maple Holistics’ Tea Tree Oil Shampoo

Maple Holistic Tea Tree Shampoo

Disclaimer: I received this product in exchange for an honest review. All thoughts and opinions are my own. Read my disclosure policy for more.

 

Hey…hey…hey! Happy New Year!

I can’t believe it’s already 2018, seems like just yesterday we were ringing in 2017. So today we’ll be talking about Maple Holistics’ Special Formula Tea Tree Oil Shampoo.

Over the years, I’ve used various shampoos but none was a regular in my hair care routine. After loc’ing my hair, it became important to have a shampoo not just for washing but a shampoo that cleaned my hair thoroughly, maintained moisture and combats dryness.

I’ve been using this shampoo for roughly about a month now and it has won me over.

About the Company

Maple Holistics is a brand that solely creates natural and organic beauty products. The brand prides themselves on solely using pure and high-quality ingredients in their products which is evident in this product.

About The Product

Maple Holistic Shampoo

The product claims to improve hair and scalp health while promoting hair growth and even slowing hair loss. While I can’t speak about the hair loss aspect, I did notice a major improvement in my scalp. Usually, after a wash day, I’ll add my moisturizing items to my hair but I’ll end up having to repeat the process again during the week because of dry patches in the front and middle of my hair; resulting in an unscheduled wash day.

Using the Maple Holistics Tea Tree Oil Shampoo, I didn’t have to excessively oil my hair. After my wash and initial care, I didn’t have to re-oil my hair which was a big plus for me.

Another big plus is that its made with all natural ingredients which include tea tree oil, jojoba oil, argan oil, lavender oil and rosemary. It’s also cruelty-free, parabens-free, sulfate free (which is great for us gals who have dye jobs), GMO-free, and gluten-free. Need I say more?

The Price And Smell

The original price was $25 but you can get your very own bottle for $8.95! A great shampoo without breaking the bank.

If you aren’t a fan of tea tree oil then you may not love the smell but I’m a huge fan so the smell was no issue at all.

The Texture

The shampoo’s texture is very rich and a little does go a long way. However, it does take a bit of work to get a foam lather but it didn’t bother me as I usually take my time to ensure that each loc is cleaned properly.

The clarifying nature of this shampoo is excellent especially for my locs. After one wash most of the grime and dirt in my hair disappeared. I was really impressed by this as it usually takes me at least four washes to get everything out.

Overall Impressions

I really love this shampoo. There is a visible and physical difference in my hair that I haven’t experienced with many popular shampoos. I’m impressed at how well this shampoo locked in moisture and how soft my hair feels.

My locs are definitely happy and I can’t wait to try other products from their line.

If you’re interested in trying this shampoo, Maple Holistics offers an awesome free samples program for you to try out any of their products. The program gives you the opportunity to try out their products at no cost! All you have to do is fill out a short form here and choose any sample you’d like to try out.

Sounds easy right?

Have you ever tried out any natural beauty products before? Which ones are your favourite? Leave a comment below!

Keera Organics Tumeric Soap Review

Keera Organics Tumeric Soap Review

Since summer I have been looking for my holy grail skincare routine. Island Skincare’s Coconut oil was a great find, but I still didn’t have a method. A couple of months ago, I saw several persons on social media raving about the Tumeric soap from Keera Organics.

I’d heard excellent things about Tumeric overall in beauty care, so I quickly googled the nearest outlet so that I could get my hands on the product. Fontana Pharmacy was the nearest outlet in my area, and I wasted no time getting there.

At Fontana

The shelf at Fontana was nearly empty. I searched for the Tumeric soap, and I only found the Soursop soap which is another product available in their skincare line. I almost gave up, but Nick scoured the shelves and found three soaps tucked away at the back of the haircare products.

This product was so hot that consumers resorted to hiding them for future purchase. I bought all three.

Sneaky!

Since this soap was good as others say, I decided to purchase all three to ensure my demand.

At First Glance

Keera Organics Tumeric Soap
The soap’s packaging is a clear saran wrap with a green and white label which states the brand name, the type of soap, main ingredients and what alleviations it can treat. The bar has a dingy cream colour with little chunks of turmeric-infused in it.

The best thing about this bar….it’s 100% natural ingredients and Jamaica made.

About The Soap

According to the Keera Organics website, the Turmeric Soap contains organic turmeric plant extract which is extracted from the most potent part of the plant, the root. The formula was devised by their experts so that it works in balance with all skin types and is effective against acne, eczema and Dark spots. The bar apparently has some natural antiseptic and antibacterial properties to fight pimples and breakouts while providing a youthful glow to the skin.

Now, I’ve been using this product a little over two and a half months, and I’ve achieved few results so far. I’ve seen subtle changes in my skin. It’s a bit lighter around my eyebrows and my T-zone, my skin isn’t dry after I’ve washed my face and I’m less oily than I used to be.

However, my skin has a rough texture which shows under my makeup. It almost looks like a dry patch, but my skin isn’t dry. I have a lot more breakouts around the areas that have been lightened, and my dark spots are more visible than before.

I’m not sure if this is a result of the product, but I’m inclined to believe so since it is the only product in my current skincare regime excluding my moisturizer.

Final Thoughts

I plan to finish the three months as scheduled. However, I don’t think I would repurchase this product for myself. While it did for work for others like my mother, it didn’t work for me. I do give it points for the oil control; I’m less oiler at the end of the day. Overall, based on the results as it relates to my skin, I would give this product a 3/10.

Have any of you tried Keera Organic’s Tumeric soap or any other Tumeric product currently or in the past? Let me know in the comments and share any recommendations.

Nuff Love, Shevoneese.

 

I’m in Love With The Handbag Hanger

I’m in Love With The Handbag Hanger

Do you remember the first time you saw that gorgeous handbag? The vibrant colour, the silky texture, the envious stares from your friends? How powerful you felt when you stepped into that meeting with it slung over your shoulder?

Admit it, your bags have been there for you. Through earlier mornings, long nights, forgetful and stressful moments, they’ve held your hand.

But have you been there for your bags? More importantly, have you been showing them, love?

My bags are my babies however, I’m guilty of not showing them enough love. While I treat them with care when I wear them out, they’re usually tossed in a corner, on the chair or stuffed in some box because of the limited space.

Seven out of ten times, they get creases and twists that ruin their beauty. I was tempted to slow down my love affair until I found out about the handbag hanger.

WHAT IS THE HANDBAG HANGER?

The answer is simple….it’s where your bags belong when you’re not wearing them. HBH is an Austrailian company founded by the talented, chief lover of bags, Michelle Zillman.

You would have read her guest post about the hottest handbag trends and the hanger last month.

Personally, I think the handbag hanger is an ingenious idea.

  1. Saves space
  2. Makes my room or closet look more organized- I no longer have a big box cluttering my closet and ruining my shoes.
  3. Portability- It can be moved from one place to the next, wherever you feel comfortable.
  4. It’s made out of strong steel that doesn’t bend or rust, so it’s guaranteed to last.
  5. My handbags never looked happier
  6. It’s not just for bags! Scarfs, jewellery…you name it.

If our dresses, t-shirts and shoes have their own storage method, why not our bags?

ALL OF YOUR BAGS TAKEN CARE OF

The hanger comes in 2 sizes; Petite and Grande. The Petite holds 2 bags and can carry up to 231 pounds roughly. The Grande holds up to 12 bags and carries up to 110 pounds roughly. With the heaviest bag weighing 16 pounds.

There are four collections to choose from named after the world’s 4 major fashion centres: New York, London, Milan and Paris.These collections are based on the number and types of bags that the designers think typically owned.

Of course, if you desire more space you can always, order several collections based on your needs.

I received the Paris model which included a Grande hanger, a Petite hanger and fourteen (14) spongy strap supports.

Assembling the hanger was easy, I just had to push the straps onto the hanger. It was a bit tight in getting the straps on but with a little force, it was on.

The Petite hanger is the perfect accessory for a lunch or dinner out. If you have no available space to place your bag in the restaurant, you can hook the hanger to your chair and store your bag and/or scarf.

The Petite Hanger

The Petite Hanger

The Grande Hanger

The Grande Hanger

Spongy Straps Supports

Unbelievable right? Can you see why I’m in love?

Final Thoughts

I absolutely recommend the handbag hanger to anyone. It’s not just a great accessory for storage space for your bags, scarves and jewellery but it’s an excellent way to preserve your investments.
It’s the perfect gift for yourself and a friend.
You can use the coupon code ‘ShevHBH’ to receive 20% off your purchases and tag my Instagram and the handbag hanger to show us how much you love your collection.
 Until next time! Nuff love Sheviimc.
Disclaimer: I received the handbag hanger in exchange for this review. All thoughts and opinions are my own.